We did visit with Jack. Susan wasnt around. He certainly has a good selection of tandems and recumbents. What a nice guy. I enjoyed setting up our tandem with him. The only thing he really wanted us to purchase along with the bike was the Flight Deck computer. I have already ridden the bike and it is a BIG help knowing what gear I am in. Looking back that far could be hazardous! Anyway, we are looking foward to our new ride!